Specific devices are required to access course materials and benefit your learning experience. Learn more about device requirements at UWS by reading through the FAQs below.
iPad Technical Questions
What device is required for use at UWS for DC students?
An iPad, 5th generation or newer, standard size (9.4” – for older generations, or 10.2” for the new generation) screen with iOS 11.0 or higher. iPad minis are not recommended for taking electronic exams due to their screen size. The tablet should also have at least 500 MB of usable storage space. For those who choose to have a peripheral keyboard, UWS requires one with Bluetooth capabilities that can be separate from the screen since the iPad must be laid flat on the table for testing. The new apple keyboard will not meet requirements as it does not allow the iPad to lay flat.
What kind of device support should I expect from the UWS IT department?
The IT department support is limited to connecting students to UWS IT services.
How do I know what generation my iPad is?
This resource from Apple support is the most helpful. The model number on your iPad displays the generation.
I have an Android, Microsoft, Chrome or Apple tablet, will these work for new students?
No. The UWS IT department cannot guarantee that the various applications and software used during your time at UWS will work on any device other than an iPad 5th generation or newer.
I have an iPad and I want to get started using it – how do I get my UWS email on it?
If you have already been assigned a UWS email account (this should happen at least one month prior to your attendance at UWS), you can add your email to your iPad. UWS requires that all devices that have UWS email added to them also be password protected. Please visit our ServiceHub Knowledge Base for instructions on configuring your email here.
Can I use my iPad mini?
The full size iPad is required since there will be electronic testing using the iPad. The iPad mini has a different screen size which may affect the ability to view images, charts or lab information, as well as the general display of an exam.
Will I be able to use an iPad Pro?
The iPad Pro with a 9.7 inch screen will meet the device requirements, but the iPad Pro 12.9 inch screen is not recommended since the larger screen and other features may give a different classroom and testing experience.
iPad General and Financing Questions
Why the transition to Apple iPads for all new students?
One of the main purposes of this transition is the instant access students will have to a number of library resources and digital training and diagnostic tools. It also allows us to be greener, giving students access to digital class notes versus printing them. And as we build our digital future, creating an educational experience around a specific device allows for a more streamlined and integrated feel.
What will be covered in the student device orientation?
The student device orientation will discuss the vast number of tools students now have instant access to and how to access them as well as setting up email, connecting to the network, taking an electronic assessment and more!
Where should I get my iPad?
The best place to get an iPad is an Apple Store or online Apple Store. By purchasing from one of these retailers, you can get support on your device for things that UWS IT will not support (anything outside of webmail, connection to our network or other UWS required applications). You can also find other retailers through online searches, but you may not receive the same level of support from those retailers.
When do I need to have my device?
It’s recommended that students have their Apple iPads (for new students) and a compatible device (for current students) before the term starts in order to access UWS resources as soon as possible and troubleshoot any technical issues.
Does this cost qualify for financial aid coverage?
As the required device is for academic purposes, it is considered an educational expense and eligible for federal student loan funding (for students who qualify). Financial aid will automatically factor in the iPad cost as part of the books and supplies estimate. Students will not be able to receive part of their financial aid disbursement before the term starts in order to buy the device. To find out more contact the financial aid office at 800-641-5641 or [email protected]
If I do not qualify for federal student aid, what is the best way to finance an Apple iPad tablet?
Students ineligible for U.S. student loan programs and who purchase an Apple iPad are encouraged to look into Apple’s in-house, flexible financing options. Find out more here. If there are more questions about other financing options, please contact the financial aid office at [email protected] or 800-641-5641.
Other IT FAQs
How do I access UWS IT support if I have an issue with IT services?
You can access UWS IT support by visiting ServiceHub.
How do I access my online courses?
How do I access my balance, course schedule, online registration and final course grades?
You will access these things through the UWS self-service portal (https://my.uws.edu). To log into this system, you’ll need only the first part of your email (jasmith, not the @students.uws.edu)