Spring 2024 – System Upgrade FAQs

Between mid-April and mid-July, the university will be upgrading systems and technology to better support student needs. System upgrades will include the launch of the new Student Gateway platform, which will replace both myUWS and the myFinancialAid portal, and an upgrade to UWS Canvas.

As the university prepares to launch the new Student Gateway, myUWS and the myFinancialAid portal will be temporarily limited to read-only access. Please stay tuned for key dates for this process.

Additionally, please be sure that you have accepted your financial aid award in the myFinancialAid portal and paid your bill in myUWS as soon as possible. If you need assistance, please contact [email protected] for questions about your bill and [email protected] for questions about your financial aid.

The new UWS Canvas will launch at the beginning of summer term. There will be no impact to your spring term courses.

Please see below for additional information about these upcoming transitions.


NEW STUDENT GATEWAY (REPLACES myUWS AND myFINANCIALAID)

New Student Gateway FAQs

What is the Student Gateway?  
The Student Gateway is a new student portal to meet your academic and financial aid needs. The new Student Gateway is anticipated to launch mid-Spring Term, and will replace both myUWS and the myFinancialAid portal.

What will I use the Student Gateway for?  
You’ll be able to do everything you previously did using myUWS and the myFinancialAid portal using the Student Gateway, including:

  • View your course schedule
  • View your grades
  • Register for courses (for students in the College of Graduate Studies)
  • View your financial aid award letter and accept your offer
  • View and pay your bill
  • Update your personal information
  • See what’s new and upcoming at UWS
  • And much more!

Will I be able to use myUWS and the myFinancialAid portal the whole time until the Student Gateway launches?  
No, access to myUWS and the myFinancialAid portal will be change to read-only as the university prepares to transition to the Student Gateway. This will ensure that all the actions taken in myUWS and the myFinancialAid portal are imported correctly into the Student Gateway, with no loss of information. Please stay tuned for key dates for this process.

Be sure to accept your financial aid in the myFinancialAid portal and pay your bill in myUWS as soon as possible.

What happens if I need to pay my bill when myUWS is limited to read-only?  
If you need to pay your bill, there are several options. You can pay by credit card by calling 866-839-3448 or you can pay by check.

Please do not send credit card information by email, as the university cannot accept these payments.

Checks can be dropped off at the student accounts office on the second floor by the atrium or mailed to:
University of Western States
Student Accounts
8000 NE Tillamook St
Portland, OR 97213

How do I access the Student Gateway?  
When the Student Gateway launches, you will be able to find a link to the Student Gateway by going to the “Inside UWS” button on the UWS website and clicking on Student Gateway. Future communications from the university asking you to take action such as registering for courses will also include a link to the Student Gateway.

You will need to log into the Student Gateway with your UWS username and password.

I’m having trouble logging into the Student Gateway. What should I do?  
Be sure you’ve entered your UWS username and password correctly. If you still cannot access the Student Gateway, please put in a Help Desk ticket or call 800-747-8367 for assistance.

What system will I use to register for summer term courses?  
Students who self-register for their courses will use the Student Gateway to register for summer courses.

What system will I use to view my spring term final grades and my summer term schedule?  
When the Student Gateway launches, all functions that students previously completed in myUWS or the myFinancialAid portal will occur within the Student Gateway, including viewing final grades and course schedules.

A NEW VERSION OF CANVAS WILL LAUNCH FOR SUMMER TERM 2024

New Canvas FAQs

What is happening to Canvas?  
UWS will transition to a new version of Canvas as part of our affiliation with The Community Solution Education System (TCS).

When will UWS transition to the new version of Canvas?   
The new iteration of Canvas will go live for students in summer term (July) 2024.

What will happen to all of my current Canvas course content and files?  
Once new Canvas goes live, you will still be able to access previous courses and content in the old version of Canvas, but it will be accessed on a separate site. The new version of UWS Canvas will not include your current or previously completed coursework.

Access to the current version of UWS Canvas will eventually be discontinued and students will be routed to the new Canvas website at that time. Any files not previously downloaded will become inaccessible once this occurs.

We strongly suggest that you download content from any current and previous courses in Canvas that you may wish to save for future reference now.

What types of files and course materials should I download and keep from Canvas?  
We recommend downloading:

  • Course syllabi,
  • All graded assignments,
  • Any articles or other course files you found particularly useful, and
  • Any material to assist with board exams.   

How do I download the current Canvas course content and files I want to keep?  
See these instructions for how to download a course file in Canvas. You can download multiple files at the same time by selecting more than one file at once. Canvas also provides 24/7 phone, email and chat support, available in the Canvas Help menu which can be found on the bottom left of every Canvas page. 

How long is course content available in Canvas?   
Access to UWS electronic resources ends when you complete your academic program, so it’s important to download the materials you wish to keep now. More information about access to UWS electronic resources can be found in Policy 3603 Student and Employee Access to Electronic Resources.