Website University of Western States
REPORTS TO: Head of Library Public Services
SCHEDULE: Monday – Thursday 2:00 pm – 10:00 pm and Sunday 12:00 pm – 8 pm (scheduled hours are subject to change)
Under the direction of the Head of Library Public Services manages the circulation desk of the library. This is a frontline position that interacts directly with the patrons of the W.A. Budden Library requiring excellent customer service orientation. This position is also responsible for the maintenance and processing of library materials and resources; processing interlibrary loan requests and working with the interlibrary loan team; working with and managing Student Library Assistants; and maintaining up-to-date schedules, required and recommended textbook lists, and related resources including LibGuides.
ROLE: Circulation Area Manager
- Manage the operations of the library circulation desk, including making decisions about policy interpretations as needed.
- Assist patrons with materials/resources check-in and checkout, and other circ desk operations (such as placing and removing holds, collecting fine payments, adding credits to printing accounts, etc.)
- Provide basic library information literacy, reference, and outreach to patrons.
- Follow-up on automatic overdue, fine and other notices and reports generated by ILS. Report outstanding problems to Head of Library Public Services.
- Use judgment to negotiate fine payments and blocked accounts with patrons.
- Be welcoming, positive, and helpful as a public representative of the library.
- Generate and review circulation statistics reports, looking for any trends or anomalies.
- Review fines collected/forgiven reports for anomalies.
- Coordinate reserves materials as needed with Dean of Library Services.
- Keep up-to-date on the most recent editions of course reserve texts and alert Dean of Library Services if new editions are available for purchase.
- Ensure that the Circ Desk area remains well organized, neat, and usefully arranged to meet any changing library needs.
- Maintain confidentiality of student worker and patron records.
- Update course reserves and schedule binder each term.
- Maintain file of masters for frequently needed forms or templates.
- Work with technical services to ensure that items not in ILS or in system inaccurately are corrected.
- Process new materials. Identifies materials in need of repairs or books in need of rebinding. Does basic mending and repairs to materials as required.
- Work with daytime Access Services Assistant to maintain up-to-date procedure manuals for circulation and student workers.
- Update and create LibGuides.
- Check visitors in and out of the library.
- Provide basic troubleshooting in computer and printing (IT) technologies.
- Reconcile final debit/credit reports and settlements at the end of shift and deposit them with the financial services office daily.
- Perform mailroom duties.
- Manage A/V equipment as required.
- Connect to the library’s web chat service and reference email throughout the shift to provide virtual reference to UWS patrons.
- Complete special projects as assigned.
ROLE: Patron Advocate
- Strive to increase awareness/perception on campus of library as welcoming and helpful resource for research assistance and study.
- Educate patrons about UWS library and other information resources in the Portland metro area.
- Train student workers in basic reference assistance as appropriate. Refer questions to Head of Library Public Services, Interlibrary Loan & Serials Specialist, Systems and Metadata Librarian, and Dean of Library Services when they are available, as appropriate.
- Work with Library staff to identify areas of improvement. Works diligently to maintain appearance of library, stacks and materials (throughout the shift). Closes library with same due diligence to ensure it is fully prepared to be opened the following morning.
ROLE: Interlibrary Loan Assistant
- Processes borrowing and lending requests from on-campus and distance students, alumni, instructors, and borrowing libraries, which includes receiving requests and searching databases to locate verifiable information or item.
- Handles interlibrary loan requests through Docline and OCLC using resource sharing software. Verifies citations, copies or accesses articles electronically, and prepares articles for mailing or conversion to pdf. files.
- Tracks request data in shared spreadsheets.
- Works with Interlibrary Loan & Serials Specialist and Library Assistant to ensure smooth interlibrary loan workflow and create procedural improvements.
ROLE: Supervisor for Student Workers
- Helps maintain an accurate and informative online student worker procedure manual.
- Helps define special projects and trains student workers on project procedures.
- Provide a positive model by reflecting the behaviors, attitudes, and work habits expected from student workers.
QUALIFICATIONS: (Knowledge, skills and abilities needed to perform the job.)
- Ability to exercise good judgment using sound decision-making skills.
- Maintain a positive attitude and a professional demeanor at all times.
- Possess the skills necessary to adapt to changing situations and to organize and prioritize multiple tasks.
- Ability to handle inquiries and complaints to ensure quick, equitable and courteous resolution.
- Ability to continuously learn relevant software and tools.
- Consistently perform duties with accuracy and attention to detail.
- Proven ability to communicate well with others both verbally and in writing.
- Ability to provide oral and written instruction in a clear and concise manner.
- Work under pressure in a public area.
- Able to establish and maintain effective working relationships with other employees (and the student body).
- Ability to work independently/self-directed/autonomously with high degree of quality without direct supervision.
REQUIREMENTS: (Education, Training & Experience)
- Bachelor’s degree in a related field.
- Demonstrated written, oral, analytical, interpersonal and problem solving skills.
- Proven technological proficiency.
- Previous experience providing outstanding customer service.
- Previous experience working in a library circulation or interlibrary loan department.
- Previous experience working with student library assistants.
APPLICATION, SCREENING AND HIRING PROCESS:
Screening of applicants will begin immediately and the position will remain open until filled. Please submit a letter of interest, a resume and names and contact information of three professional references.
University of Western States conducts background checks for the finalist or finalists of staff and faculty positions. The type of background check will vary by position type.
University of Western States is an equal opportunity employer.
To apply, please visit our website and click the large orange button:
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